Principal Technical Program Manager - Remote

Overview

As a Principal Technical Program Manager on our Cloud Engineering & Operations team, you’ll be the deeply technical process owner for core Service Management—Incident, Problem, Change, Capacity, and Vendor Management—plus financial modeling and forecasting that guide platform scale and cost.

In Short

• Define and govern processes for Production Incident, Problem, Change Management and escalations for services delivered in Public Cloud (Azure and AWS).
• Maintain a portfolio of key technology vendors and oversee technology spend and vendor relationships.
• Develop Quality of Service and Execution metrics that align with Accela’s business objectives.
• Drive cross-functional SaaS transformation initiatives.
• Develop and maintain a cost model for cloud consumption and expense.
• Work closely with Finance Business Partner(s) to update forecast and set and govern budget.
• Drive maturity in Root Cause Analyses and associated metrics.
• Manage execution of key Compliance deliverables.
• Develop Production Operations and Service Desk capabilities.
• Potential to lead a small team over time.

Requirements

• 10+ years of Service Management experience in SaaS or Managed Services environments.
• Mastery of the development of reporting and metrics in SaaS/Managed Services environments.
• Excellent vendor management and negotiation skills.
• Finance and Business acumen.
• Experienced in technical infrastructure including Cloud operating environments.
• Project Management skills and/or certification skills.
• Strong interpersonal, presentation and communication skills.

Benefits

• Generous benefits package including flexible time off.
• Comprehensive medical, dental, and vision plans.
• 401(k) retirement savings plan with company match.
• Health savings account with company contributions.
• Life, accident, and disability coverage.
• Business travel insurance and employee assistance programs.