Quality Assurance Specialist - Remote

Overview

As a Quality Assurance Specialist, you will ensure that ABC is working with the best process servers out there. Your role will focus on coaching, training, and providing feedback to make our process servers as successful as possible.

In Short

• Provide support, training and education to underperforming process servers.
• Create a positive and engaging experience for all underperforming process servers.
• Communicate directly with process servers providing coaching and meaningful feedback.
• Field all questions from process servers and resolve blockers.
• Set clear expectations for underperforming servers.
• Review assigned reports daily and reach out to disengaged servers.
• Hold servers accountable to directly impact performance.
• Track and communicate all blockers to the leadership team.
• Work closely with the recruiting department when additional coverage is needed.

Requirements

• Experience training and/or coaching.
• High school diploma or GED required.
• Familiarity with Legal Processes is a plus.
• Excellent written and verbal communication skills.
• Experience and proficiency with Microsoft Office (Word, Excel).
• The ability to analyze processes and make recommendations for improvements.

Benefits

• Comprehensive Medical, Dental, and Vision coverage.
• Competitive salary package.
• 401(k) retirement plan with 5% matching.
• Orca Card / Transit Stipend.
• 10 paid holidays per year.
• Referral program.
• Work from home flexibility.
• Pay range: $15.00 to $17.00 per hour.