Technical Account Manager (OCR/IDP/AI) - Remote

Overview

Join ABBYY and be part of a team that celebrates your unique work style. With flexible work options, a supportive team, and rewards that reflect your value, you can focus on what matters most – driving your growth, while fuelling ours.

In Short

• Conduct value discovery sessions with key customers.
• Effectively articulate the gap between the client's current state and desired state.
• Build and maintain customer/partner relationships.
• Be a strategic advisor to customers/partners.
• Identify and facilitate customer training needs.
• Proactively prevent and eliminate obstacles for customers.
• Manage customer/partner expectations.
• Research and investigate customer issues.
• Identify and measure customer product usage.
• Be the Voice of the customer in ABBYY.

Requirements

• 5+ years of experience in customer-facing technical roles.
• Must have SaaS experience.
• Strong business and technical acumen.
• Experience in OCR, Intelligent Document Processing, or similar technologies.
• Previous experience with ABBYY software is a plus.
• Strong project management and analytical skills.
• Excellent customer-facing and interpersonal skills.
• Strong written and verbal English communication skills.
• Proven self-starter with a strong track record.
• Advance proficiency in MS Office Suite.

Benefits

• Remote and hybrid working options.
• Flexible hours across teams.
• Two paid volunteering days off every year.
• Paid parental leave in all locations.