Bilingual Customer Success Lead - Remote

Overview

As a Bilingual Customer Success Lead at Abby Care, you will empower underserved families to access care while managing a high volume of calls in a fast-paced, remote environment.

In Short

• Full-time remote role with a time zone requirement (9 AM - 5 PM Eastern Time).
• Drive the family growth function by informing families about the benefits of the program.
• Support families through the qualification process with a positive attitude.
• Manage a high volume of calls (60 to 80 calls per day).
• Uplift families by guiding them through the healthcare maze.
• Fluent in Spanish and English is required.
• Minimum 2 years of customer-facing experience.
• Experience in the US healthcare industry is preferred.
• Strong project management and process execution skills.
• Experience using CRMs like Salesforce is a plus.

Requirements

• Fluent in speaking in Spanish and English.
• Minimum 2 years of customer-facing experience, including phone-based interactions.
• US Healthcare industry experience is preferred.
• Excellent project management and process execution skills.
• Experience using CRMs - Salesforce is a plus.
• Deep empathy, endless tenacity, charisma, and patience.

Benefits

• Competitive compensation packages with annual performance bonuses.
• Generous paid time off (15 days + 10 paid US holidays).
• Team bonding activities and annual company retreat.
• Company-issued laptop to support your role.