Technical Application Specialist - Remote

Overview

The Technical Application Specialist at Abbott will provide critical support for high complexity instruments in the diagnostic division, ensuring effective integration and training for customers.

In Short

• Provide technical support for diagnostic instruments.
• Conduct customer training and integration processes.
• Manage customer expectations and service offerings.
• Perform troubleshooting for instrument and reagent issues.
• Document customer interactions and complaints.
• Lead multi-site integrations and new product launches.
• Travel extensively (75-90% overnight travel).
• Collaborate with project managers on technical aspects.
• Maintain customer satisfaction and product performance.
• Function as a Subject Matter Expert for internal teams.

Requirements

• Bachelor’s degree in Clinical Laboratory Science or related field.
• 5+ years’ experience in laboratory or field service roles.
• Strong technical and problem-solving skills.
• Excellent communication and customer service skills.
• Ability to travel extensively within the designated territory.
• Experience with Abbott Diagnostics products is preferred.

Benefits

• Career development opportunities with an international company.
• Free medical coverage after one year of employment.
• Excellent retirement savings plan with high employer contribution.
• Tuition reimbursement and educational benefits.
• Recognition as a great place to work for diversity and inclusion.