Customer Support Specialist II - Remote with Travel

Overview

As a Customer Support Specialist II at Abbott, you will provide essential technical support solutions, ensuring customer satisfaction through effective communication and problem-solving while traveling up to 75% of the time.

In Short

• Remote position with travel requirements.
• Provide on-site support to customers.
• Efficiently resolve technical issues and complaints.
• Work collaboratively with sales and marketing teams.
• Manage customer relationships and ensure satisfaction.
• Perform preventive maintenance and installations.
• Document and follow up on service requests.
• Participate in training and continuous learning.
• Adhere to regulatory and compliance procedures.
• Maintain a safe work environment.

Requirements

• Bachelor’s degree or equivalent experience required.
• Experience in customer interfacing and troubleshooting.
• Strong communication and interpersonal skills.
• Ability to work independently and in teams.
• Proficient in computer skills including Word, Excel, and remote troubleshooting.
• Willingness to travel up to 75%.
• Experience in biomedical, electrical, or mechanical technology preferred.
• Ability to manage stress and high-pressure situations.
• Commitment to quality and compliance standards.
• Effective time and inventory management skills.

Benefits

• Career development opportunities with a global leader.
• Free medical coverage after one year.
• Excellent retirement savings plan.
• Tuition reimbursement and education benefits.
• A supportive and diverse work environment.
• Recognition as a top workplace for diversity and inclusion.
• Access to health and wellness benefits.
• Flexible working hours and support for work-life balance.
• Opportunity to work in a respected and admired company.
• Continuous learning and certification programs.