Associate Rx Customer Service Specialist - Remote

Overview

Abarca is igniting a revolution in healthcare by redefining pharmacy benefits with smarter technology. The Associate Rx Customer Service Specialist will be at the front line of communication with pharmacies, beneficiaries, and prescribers, ensuring high-quality service.

In Short

• Manage all incoming calls, emails, faxes, and web-generated requests.
• Meet service-level standards set by CMS or clients.
• Provide rejection support and coverage determination status.
• Document inquiries and issues in accordance with policies.
• Address customer complaints and provide corrective services.
• Report identified issues for investigation and correction.

Requirements

• Associate’s Degree in Pharmacy Technician or equivalent experience.
• 1+ years of experience in a Pharmacy or Member Services Call Center.
• Excellent oral and written communication skills; bilingual in Spanish and English.
• Flexible hybrid work model with certain on-site workdays (Puerto Rico only).
• Availability to work in a specified time zone.
• On-call availability may be required.

Benefits

• Diversity, equity, inclusion, and belonging are valued principles.
• Equal employment opportunities for all employees and applicants.