Automotive Warranty Claims Adjuster - Remote

Overview

Founded in 2002, American Auto Shield (AAS) specializes in 3rd party home and vehicle service contract claims administration. AAS has a headquarters in Lakewood, Colorado, and we operate a satellite office in St. Peters, Missouri. For more than two decades, American Auto Shield has experienced tremendous growth, which equates to fantastic career opportunities for our employees. The American Auto Shield General Claims Adjuster is a full-time, remote position. This position is responsible for adjudicating claims while adhering to various written contracts and internal standard operating procedures.

In Short

• Provide excellent customer service.
• Adjudicate and document claims according to coverage terms and standard operating procedures.
• Provide accurate and timely information to all external and internal customers concerning claim status and other claim inquires.
• Recommend further action on claims exceeding authority limits.
• Other duties as assigned.

Requirements

• Able to adhere to a defined work schedule.
• Able to work independently and meet or exceed production targets with minimum supervision.
• Friendly, courteous, and service-orientated.
• Able to recognize problems, identify possible causes, and resolve routine problems.
• Able to read and interpret vehicle service contracts after completing company provided training.
• Able to comprehend and carry out verbal instructions.
• Basic knowledge of Microsoft Office and Internet navigation.
• This position is 100% remote, but you must have a quiet workspace and be able to have hard wired (not Wi-Fi) high speed internet 50 MBPS download/6 MBPS upload.

Benefits

• Competitive compensation from $26-$30/hr *
• Comprehensive benefits package
• 401 (k) eligibility after 90 days
• PTO and Paid Sick/Wellbeing Time Off
• Employee Assistance Program
• Satisfaction of work with a highly skilled team to make a company-wide impact