Technical Writer - Remote

Overview

ServiceMac is a new sub-servicing entity focused on providing superior technology, products, and services for the mortgage and real estate industries, backed by highly personalized service and support.

In Short

• Responsible for creating technical documents and manuals for internal and external audiences.
• Gathers technical information and develops writing projects such as user manuals and help documents.
• Explains complex information clearly and ensures accuracy.
• Plans, develops, organizes, writes, and edits technical documents.
• Conducts research and liaises with technical staff for accurate interpretation of data.
• Ensures quality of documents including structure, flow, and accuracy.
• Works independently and sets own priorities.
• Typically does not have supervisory responsibility.
• Accountable for timely delivery of documents.
• High standards of quality and attention to detail are required.

Requirements

• Bachelor's degree or equivalent experience.
• 3-5 years of technical communication experience.
• Ability to write and prepare clear technical guides.
• Strong MS Office skills and experience with word-processing applications.
• Ability to learn complex technologies quickly.
• Excellent people and communication skills.
• Ability to manage multiple tasks.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k and PTO/paid sick leave.
• Employee stock purchase plan.
• Inclusive workplace culture.
• Support for diversity, equity, and inclusion.