Customer Support Specialist - LATAM - Remote

Overview

As a Customer Support Specialist - LATAM, you will be responsible for providing exceptional support to our customers across multiple channels, including tickets, chat, email, and online meetings.

In Short

• Provide exceptional support to customers across multiple channels.
• Work closely with teams to troubleshoot technical issues.
• Assist clients in navigating the WhatsApp API ecosystem.
• Collaborate with LATAM Sales and Account Management Teams.
• Communicate directly with Meta representatives.
• Help clients optimise their use of WhatsApp for marketing.
• Drive customer engagement and boost conversions.
• Utilise data-driven insights in customer interactions.
• Support campaign management and messaging automation.
• Be part of a company trusted by over 1,000 partners.

Requirements

• Experience in customer support or related field.
• Knowledge of the WhatsApp API is a plus.
• Strong communication skills in English and Spanish.
• Ability to troubleshoot technical issues.
• Experience working in a fast-paced environment.
• Strong problem-solving skills.
• Ability to work collaboratively with teams.
• Customer-oriented mindset.
• Familiarity with marketing automation tools.
• Willingness to learn and adapt to new technologies.

Benefits

• Work remotely from anywhere in LATAM.
• Opportunity to work with international clients.
• Be part of a growing company in the marketing technology space.
• Gain experience in performance-driven messaging.
• Collaborate with a diverse team of professionals.
• Access to training and development opportunities.
• Flexible working hours.
• Competitive salary and benefits package.