Customer Success Manager | Luxury Nutrition - Remote

Overview

The Customer Success Manager will oversee the post-sale client journey, ensuring high-quality service for private chef and nutrition clients.

In Short

• Manage the full onboarding process for new clients.
• Coordinate communication between clients and service teams.
• Handle client preferences and service updates.
• Predict and resolve service issues proactively.
• Maintain accurate CRM records.
• Ensure clients are informed and satisfied with services.
• Monitor service consistency and chef performance.
• Work flexible hours to accommodate multiple time zones.
• Maintain a premium tone in client interactions.
• Drive client retention through effective communication.

Requirements

• Strong communication skills in English.
• Experience in client success or concierge roles.
• Ability to manage high-net-worth client relationships.
• Detail-oriented and organized.
• Comfortable with technology and CRM systems.
• Able to work across different time zones.
• Experience in hospitality or wellness coaching is a plus.
• Calm under pressure and adept at expectation management.

Benefits

• Work with international clients across multiple regions.
• Join a dynamic, high-performance team.
• Opportunities for career progression into senior roles.
• Engage closely with founders and the nutrition team.
• Gain insights into the private chef and nutrition industry.