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Customer Success Manager - Remote

Posted 11 weeks ago
Customer Service
Full Time
Germany, Austria
65000EUR/year

Overview

We only accept applicants who are resident in Germany or Austria and currently hold a work permit for Germany or Austria. Salary: € 65.000 gross per year with willingness to overpay. Up to 100% REMOTE possible (Germany or Austria).

In Short

  • 3+ years experience in customer service or customer management, preferably in the financial sector or in the area of digital platforms
  • Good communication skills and a problem-solving approach to work
  • Fluent written and spoken German and English
  • Expert support for customers across all communication channels
  • First point of contact for all customer concerns
  • Contributing to the improvement of processes and working on projects
  • Collaborate with the product team to leverage customer feedback
  • Opportunity for further training and advancement
  • Flexibility in working hours
  • Make a difference in the world of finance

Requirements

  • 3+ years experience in customer service or management
  • Experience in the financial sector or digital platforms
  • Strong communication skills
  • Fluency in German and English

Benefits

  • Make a difference in finance
  • Growth opportunities
  • Appreciation of experience and skills
  • Responsibility in setting goals
  • Flexibility in working hours
21X logo

21X

21X is a dynamic and rapidly growing company focused on the finance sector, dedicated to expanding its market share and driving business growth. With a commitment to making a difference, 21X values the contributions of its employees and encourages them to take responsibility and set their own goals. The company offers a flexible working environment, allowing employees to find their ideal working rhythm, whether full-time or part-time, and up to 100% remote work options for residents of Germany or Austria. 21X fosters a culture of growth and appreciation, providing opportunities for further training and advancement while welcoming innovative ideas and suggestions from its team members.

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