Customer Care Quality Manager B2C - Remote

Overview

At 1KOMMA5°, we are building Europe’s leading energy software platform “Heartbeat” and creating a virtual power plant that connects photovoltaics, energy storage, heat pumps, and charging stations of our customers, significantly increasing the profitability of interconnected customer systems.

In Short

• You will be responsible for the continuous development of quality management in the Customer Care area.
• You will take care of the training and education of employees and the maintenance and expansion of our Knowledge Database.
• In close collaboration with departments and the Head of Customer Care, you will develop KPIs and analysis processes to evaluate service and process quality.
• You will analyze the service quality of internal and external teams across all service channels.
• Based on your analyses, you will derive measures for optimizing training and knowledge structures, as well as process improvements in other departments to enhance customer satisfaction.
• In the absence of the B2C team leader, you will take over their responsibilities independently.
• You will create regular quality reports and management presentations to present results.

Requirements

• You have at least 3 years of relevant professional experience in the Customer Service area and have experience with training and quality assessment of employees.
• You are technically savvy and eager to understand how everything related to renewable energies works.
• You are communicative and enjoy helping people and making changes, able to explain complex processes in an understandable way.
• You are willing to travel to Magdeburg to train employees on-site.
• You speak fluent German (C-Level), and additional languages are advantageous.

Benefits

• You have the opportunity to work in our brand new offices in Hamburg, Berlin, and Munich, and/or remotely.
• Use your technical equipment outside of work in your free time.
• You are part of a rapidly growing company with a lot of development potential, where you can build something independently and feel your impact.
• Engage in flat hierarchies, take responsibility during your onboarding, and work directly with parts of management.
• With your work, you support the megatrend of energy and mobility transition and make a concrete contribution to the sustainable transformation of our energy infrastructure.
• Be active and take advantage of the offer from over 7,600 sports partners with the EGYM Wellpass.
• Whether city bike or e-bike – with our job bike leasing, you stay flexible and travel environmentally friendly.
• Benefit from benefits and discounts through Futurebens.