Senior Manager - Customer Insights & Analytics - Remote

Overview

The Senior Manager - Customer Insights & Analytics will lead the development and implementation of a comprehensive insights strategy to empower informed, human-centric, and data-based decisions within the organization.

In Short

• Lead the development of an omnichannel analytics strategy.
• Analyze diverse customer data to identify trends and opportunities.
• Develop customer segmentation models for personalized marketing.
• Collaborate with teams to enhance customer journey mapping.
• Maintain omnichannel reporting dashboards and KPIs.
• Utilize advanced analytical techniques and predictive modeling.
• Identify key drivers of customer satisfaction and loyalty.
• Work in a fast-paced environment with tight deadlines.
• Supervise and collaborate with various teams and stakeholders.
• Support market teams with insights from data trends.

Requirements

• Minimum of 7 years’ experience in a commercial or digital role.
• Proficient in customer analytics and digital media.
• Experience with statistical models and data analysis platforms.
• Strong Google Analytics and SQL skills.
• Excellent communication and leadership skills.
• Capability to manage multiple projects effectively.
• Strong customer service orientation.
• Experience in digital marketing disciplines.
• Ability to translate complex concepts into actionable narratives.
• Proficiency in data visualization tools.

Benefits

• Collaborative and high-performing work environment.
• Opportunities for professional growth and learning.
• Engagement in a global animal health industry.
• Support for a hybrid work environment.
• Investment in employee development and diverse opportunities.