Product Support Specialist CSR - Remote

Overview

We are seeking a Product Support Specialist CSR to assist our valued customers in resolving their inquiries and concerns while working from home in the Philippines.

In Short

• Remote work from home position.
• Customer-focused role requiring excellent communication skills.
• Full-time schedule from 9:00 am EST to 6:00 pm EST.
• Rate of $2.48 per hour paid in USD.
• Assisting customers via email, chat, and phone calls.
• Managing high volumes of customer interactions.
• Providing prompt and accurate responses to inquiries.
• Maintaining records of customer interactions and processing accounts.
• Striving to exceed productivity and performance goals.
• Engaging and delighting customers through exceptional service.

Requirements

• A minimum of 3 years of customer service experience.
• Fluent in both spoken and written English.
• Own a laptop/desktop that meets minimum requirements.
• Stable and reliable internet connection.
• Strong computer skills and proficiency in software applications.
• Commitment to providing exceptional customer service.

Benefits

• Work from home.
• Access to diverse projects.
• Opportunities for professional growth.
• Collaboration with diverse teams.
• No commute time.
• No dress code (unless there’s a meeting!).
• Eco-friendly work lifestyle.
• Exposure to a multicultural team.
• Potential for long-term engagement.
• Improved work-life balance.