Senior Principal Success Manager - Remote

Overview

The Senior Principal Success Manager will serve as a primary contact point for Salesforce’s largest and highest-profile customers, focusing on customer success and driving value from their Salesforce investment.

In Short

• Act as a trusted advisor and main contact for key accounts.
• Ensure customers achieve their business goals using Salesforce.
• Communicate effectively with customers and internal teams.
• Proactively manage customer relationships and expectations.
• Conduct quarterly reviews and provide tailored recommendations.
• Assist in the resolution of high-severity issues.
• Collaborate with Sales, Engineering, and Product Management.
• Adapt to evolving role requirements as needed.
• Maintain awareness of customer needs and value drivers.
• Support customers during critical events and incidents.

Requirements

• 5+ years of experience in Technical Customer Success or SaaS.
• Exceptional English communication and presentation skills.
• Ability to translate technical concepts into business terms.
• Experience in leading cross-functional teams.
• Knowledge of software development processes.
• +2 years in the Salesforce ecosystem preferred.
• Salesforce product certifications are a plus.
• Degree or equivalent experience required.

Benefits

• Opportunity to work with leading technologies.
• Career growth and performance development.
• Inclusive workplace culture.
• Equal opportunity employer.
• Work-life balance with flexible hours.