Logistics Manager - Delivery Experience - Remote

Overview

The Logistics Manager will oversee and improve delivery service quality and customer experience, ensuring customer satisfaction and managing relationships with delivery service providers.

In Short

• Oversee and improve delivery service quality and customer experience.
• Manage relationships with Delivery Service Providers (DSPs).
• Develop long-term country strategies and annual roadmaps.
• Monitor customer satisfaction trends.
• Coordinate with cross-functional teams for improvement projects.
• Scout for market innovations in delivery solutions.
• Lead as an expert for tools and processes in the team.
• Align with sales team for customer experience improvements.

Requirements

• Graduate degree or equivalent in customer-oriented logistics.
• Experience in project management and customer requirements.
• High analytical competence and advanced IT skills, including MS Excel.
• Knowledge of Last Mile market and logistics.
• Excellent problem-solving skills.
• Fluent English communication skills; additional languages are a plus.
• Willingness to travel.

Benefits

• 20% discount in the zooplus shop.
• Internal and external training opportunities.
• Team events.
• 28 vacation days and days off on December 24th and 31st.
• Corporate rates at a local gym chain.
• Company mobile phone for work and personal use.