E-commerce Operations Lead with French or Dutch - Remote

Overview

As the E-commerce Operations Lead, you will oversee a team responsible for the seamless execution of online shop operations in France, Belgium, and the Netherlands, driving process optimization and ensuring high-quality standards.

In Short

• Lead and develop a team of 10 Shop Operations Specialists.
• Manage shop operations activities and workflow.
• Monitor performance and implement improvement plans.
• Ensure smooth execution of product activation and website management.
• Collaborate with marketing and campaigns teams.
• Drive process optimization and best practices.
• Perform quality checks for accuracy and compliance.
• Provide support during high workload periods.

Requirements

• Fluent in French or Dutch and English.
• 2-3 years of experience in e-commerce preferred.
• First leadership experience is highly valued.
• Strong marketing or commercial knowledge.
• Excellent communication and leadership skills.
• Strong problem-solving and organizational abilities.
• Ability to adapt to changing priorities.
• Comfortable working in international teams.
• High attention to detail and customer focus.

Benefits

• 20% discount in the zooplus shop.
• Internal and external training opportunities.
• Team events.
• 28 vacation days plus days off on December 24th and 31st.
• Corporate rates at a local gym.
• Company mobile phone for work and personal use.