E-commerce Operations Lead with French - Remote

Overview

The E-commerce Operations Lead will manage a team of Shop Operations Specialists, ensuring efficient operations across online shops in France, Belgium, and the Netherlands.

In Short

• Lead and develop a team of 10 Shop Operations Specialists.
• Oversee shop operations activities and workflow management.
• Monitor team performance and implement improvement plans.
• Ensure smooth execution of processes such as product activation and website management.
• Collaborate with stakeholders including marketing and campaigns teams.
• Drive process optimization and enhance operational efficiencies.
• Perform quality checks for compliance and accuracy.
• Provide hands-on support during high workload periods.

Requirements

• Fluent in French and English (German is a plus).
• 2-3 years of experience in e-commerce preferred.
• First leadership experience is highly valued.
• Strong marketing or commercial knowledge.
• Excellent communication and leadership skills.
• Strong problem-solving and organizational abilities.
• Adaptability to changing priorities and new technologies.
• Comfortable working in international teams.
• High attention to detail and customer focus.

Benefits

• 20% discount in the zooplus shop.
• Internal and external training opportunities.
• Team events.
• 28 vacation days and additional days off.
• Corporate rates at a local gym chain.
• Company mobile phone for work and personal use.