Remote Otter LogoRemoteOtter

E-commerce Operations Lead with French - Remote

Posted Yesterday
Sales / Business
Full Time
Worldwide

Overview

The E-commerce Operations Lead will manage a team of Shop Operations Specialists, ensuring efficient operations across online shops in France, Belgium, and the Netherlands.

In Short

  • Lead and develop a team of 10 Shop Operations Specialists.
  • Oversee shop operations activities and workflow management.
  • Monitor team performance and implement improvement plans.
  • Ensure smooth execution of processes such as product activation and website management.
  • Collaborate with stakeholders including marketing and campaigns teams.
  • Drive process optimization and enhance operational efficiencies.
  • Perform quality checks for compliance and accuracy.
  • Provide hands-on support during high workload periods.

Requirements

  • Fluent in French and English (German is a plus).
  • 2-3 years of experience in e-commerce preferred.
  • First leadership experience is highly valued.
  • Strong marketing or commercial knowledge.
  • Excellent communication and leadership skills.
  • Strong problem-solving and organizational abilities.
  • Adaptability to changing priorities and new technologies.
  • Comfortable working in international teams.
  • High attention to detail and customer focus.

Benefits

  • 20% discount in the zooplus shop.
  • Internal and external training opportunities.
  • Team events.
  • 28 vacation days and additional days off.
  • Corporate rates at a local gym chain.
  • Company mobile phone for work and personal use.
zooplus SE logo

zooplus SE

zooplus SE is Europe's leading online pet platform, with over 20 years of experience in the eCommerce pet category. The company is dedicated to delivering joy to more than 9 million pet parents annually, driven by core values of Care, Courage, Openness, and Simplicity. These values inspire zooplus to continuously grow, enhance customer experiences, and maintain a pet-first business approach. With a team of over 1,000 professionals across 10 European offices, zooplus fosters a dynamic and inclusive work environment that values collaboration and diversity.

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