Escalation Support Engineer - Remote

Overview

Zipdev is looking for an Escalation Support Engineer with Python experience to join our remote team. The Escalation Engineer is responsible for developing high-quality, innovative, fully performing software in compliance with coding standards. This individual works in partnership with cross-functional teams to ensure that software deliverables, including designs, codes, and tests, are completed in a timely manner while remaining aligned with industry and organizational standards.

In Short

• Provides support to the Engineering team, with a high attention to detail.
• Designs, builds, and maintains large-scale production services, web applications, data pipelines, and streaming systems.
• Works on systems critical to the organization's current and future operations.
• Debugs production issues across services and multiple levels of the stack.
• Assists with improvement of organizational engineering standards, tooling, and processes.
• Participates in the testing process through test review and analysis, test witnessing, and certification of software.
• Evaluates codes to ensure validity, proper structure, alignment with industry standards, and compatibility with operating systems.
• Maintains an understanding of current and new technologies or programming practices through continuing education, reading, and participation in professional conferences, workshops, or groups.

Requirements

• Bachelor’s degree in related field or equivalent work experience.
• 1+ years of related experience with escalation support, or technical support.
• Experience of Python.
• Experience with Linux and Windows operating systems.
• Solid experience in virtualization platforms such as VMware, KVM, or Hyper-V.
• Knowledge of C++ and/or Golang is a plus.
• Ability to work independently on projects and processes with close supervision.
• Broad theoretical knowledge of applicable work area.
• Ability to situationally adapt and understand new technology/processes as per business requirement.
• Knowledge of a variety of the field's concepts, practices, and procedures.
• Ability to work constructively and independently under stress and pressure in a fast-paced, multi-tasking environment.
• Ability to interact positively and openly with colleagues and external business contacts, with strong verbal and written communication skills.
• Knowledge of programming languages and software basics.
• Understanding of relevant software development tools including version control, build processes, debuggers, and test frameworks.

Benefits

• Work remotely Monday - Friday, 40 hours a week (no weekends).
• Vacation: 10 business days a year.
• Holidays: 5 National Holidays a year.
• Company Holidays: 5 Company Holidays a year.
• Parental Leave.
• Health Care Reimbursement.
• Active Lifestyle Reimbursement.
• Quarterly Home Office Reimbursement.
• Payroll Deduction Purchase Plans.
• Longevity Bonus.
• Continuous Learning Bonus.
• Access to Training and Professional Development Platforms.