Senior Director, Product Management & Design - Consumer Experiences - Remote

Overview

A strategic product leader with a track record of scaling consumer-facing experiences across mobile, web, in-store, and support, leveraging data-driven insights and ensuring compliance.

In Short

• A customer-obsessed innovator who drives cross-functional collaboration to deliver seamless, high-impact experiences that fuel growth.
• Remote-first opportunity for US-based employees with the option to work in-person out of our Manhattan office.
• Lead the vision, strategy, design, and execution for all direct-to-consumer product experiences.
• Own the customer journey from discovery to engagement.
• Collaborate cross-functionally with Product Design, Engineering, Marketing, Data, and Operations teams.
• Drive customer acquisition, retention, and satisfaction through continuous innovation.
• Define, prioritize, and oversee a robust product roadmap.
• Develop frameworks for evaluating product performance and customer satisfaction.
• Partner with Compliance and Legal teams to ensure secure and compliant customer experiences.
• Present regularly to the executive team.

Requirements

• Bachelor’s degree in a relevant field; MBA preferred.
• 15+ years of product management experience.
• Proven track record of delivering exceptional consumer product experiences.
• Experience leading and scaling multiple product teams.
• Familiarity with regulated industries.
• Strong leadership and mentoring skills.
• Deep understanding of consumer fintech product ecosystems.
• Strong analytical and problem-solving skills.
• Exceptional collaboration and communication skills.
• Customer-obsessed mindset.

Benefits

• Flexible working culture.
• Incentive programs.
• 20 days PTO every year.
• Generous paid parental leave.
• Leading family support policies.
• 100% employer covered insurance.
• Beautiful Union Square office with a casual dress code.
• Learning and wellness subscription stipend.
• Company-sponsored 401(k) match.