Senior Director of Product Management - Remote

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

In Short

• Drive the AI Platform product area at Talkdesk.
• Shape a platform that powers AI-driven solutions for customer engagement.
• Collaborate with designers, engineers, and GTM teams.
• Oversee strategic product leadership and people management.
• Engage with customers to drive adoption and success.
• Manage a diverse team of high-performing product managers.
• Define and optimize market strategy and product roadmap.
• Participate in industry events and customer briefings.
• Deliver results in a global and remote work environment.
• Inspire and mentor your team in product management.

Requirements

• 8+ years of product management experience in Enterprise or SaaS products.
• 3+ years of leading and mentoring product management teams.
• Deep knowledge of CCaaS, CPaaS, UCaaS, and telecommunications.
• Strong organizational and analytical skills.
• Bachelor’s degree in computer science, engineering, or related field.
• Ability to work collaboratively in a team environment.
• High energy and passion for the job.
• Excellent written and oral communication skills.
• Data-fluent and results-oriented mindset.
• Ability to deliver results in a global and remote work environment.

Benefits

• Inclusive and diverse company culture.
• Opportunity to shape the future of customer engagement.
• Work with a high-performing team.
• Engage with customers and industry leaders.
• Professional development opportunities.
• Flexible work environment.
• Competitive compensation package.
• Support for community involvement and volunteering.
• Access to innovative technology and resources.
• Work in a recognized cloud contact center leader.