Customer Support Specialist - Remote

Overview

At Talkdesk, we are courageous innovators focused on redefining the customer experience, making the impossible possible for companies globally. We champion an inclusive and diverse culture representative of the communities in which we live and serve. And, we give back to our community by volunteering our time, supporting non-profits, and minimizing our global footprint. Each day, thousands of employees, customers, and partners all over the world trust Talkdesk to deliver a better way to great experiences.

We are recognized as a cloud contact center leader by many of the most influential research organizations, including Gartner and Forrester. With $498 million in total funding, a valuation of more than $10 Billion, and a ranking of #16 on the Forbes Cloud 100 list, now is the time to be part of the Talkdesk legacy to help accelerate our success in a new decade of transformational growth.

At Talkdesk, we embrace FAST, our fundamental operating principles that define who we are as an organization. These principles drive us to make the impossible possible. FAST: Focus + Accountability + Speed = Talkdesker.

• Focus: Focus time, energy and attention on what is most impactful for the business and thoughtful about how and when to partner with others.
• Accountability: Hold self and others accountable to meet commitments and drive results. Accept responsibility for successes and failures.
• Speed: Execute with agility and urgency. Act promptly, decisively, and without delay. Make good and timely decisions that keep the organization moving forward.
• Talkdesker: YOU!

In Short

• Full-time employment, competitive pay, health insurance, and other benefits
• All the equipment you need to work from home
• Being directly part of a start-up unicorn company
• Working in a team that values quality over quantity and has achievable goals and metrics
• Having a real chance of internal training and growth
• Working in a healthy, balanced, fun, and challenging environment
• Answer technical support tickets via email, chat, Screen shares (Live troubleshooting), and phone
• Communicating with customers in a professional and empathetic manner
• Providing timely and accurate customer feedback
• Managing multiple tickets and tasks at one time

Requirements

• Fluent in English: Reading, Writing, Speaking
• Excellent written and verbal communication skills
• Previous experience in a client-facing technical role for a CCaaS business
• Must have a dedicated quiet workspace with high-speed internet
• Strong problem-solving, decision-making, and critical-thinking skills
• Professional, courteous, and committed to providing amazing customer support
• Open-minded, positive, and keen to learn
• Great attitude, a team player
• Keen to mentor and help train junior team members
• Experience using a ticketing system

Benefits

• Full-time employment, competitive pay, health insurance, and other benefits
• All the equipment you need to work from home
• Being directly part of a start-up unicorn company
• Working in a team that values quality over quantity and has achievable goals and metrics
• Having a real chance of internal training and growth
• Working in a healthy, balanced, fun, and challenging environment