Principal Program Manager, Change Management - Remote

Overview

The Principal Program Manager, Change Management will lead enterprise-scale change strategies at Zillow Group, focusing on AI-native product development and transformation initiatives.

In Short

• Lead change strategies grounded in behavioral mechanics.
• Redesign incentives and metrics to reinforce desired behaviors.
• Partner with senior leaders to evolve operating models.
• Translate transformation goals into actionable expectations.
• Build frameworks for adoption without bureaucratic overhead.
• Establish indicators of behavior change and impact.
• Design and run change experiments to drive sustainable change.
• Influence at the executive level to align incentives and behaviors.
• Comfortable operating in ambiguous environments.
• Track record of creating new capabilities from the ground up.

Requirements

• 10+ years leading complex change initiatives.
• Experience aligning incentives and metrics at scale.
• Background in product, technology, or transformation.
• Strong grounding in organizational change and systems thinking.
• Fluency in modern product development practices.
• Builder mindset with a focus on rapid prototyping.
• Credibility with senior leaders and ability to challenge norms.
• Pragmatic, systems-oriented thinker.
• Belief in learning-by-doing through experimentation.
• Ability to measure success through behavior change indicators.

Benefits

• Competitive base salary.
• Eligible for equity awards based on performance.
• Flexible work environment.
• Opportunities for professional growth.
• Inclusive and innovative workplace culture.
• Recognition as one of the best workplaces in the country.
• Support for employees’ well-being and development.
• Commitment to equal employment opportunity.
• Remote work flexibility.
• Engagement in meaningful work shaping the future of real estate.