Quality Assurance Manager - Remote

Overview

As a Quality Assurance Manager, you will be responsible for leading a QA team within operations. The role of QA is to work closely with teams to identify performance gaps, recommend actionable improvements, and drive consistency in delivering exceptional customer experiences.

In Short

• Manage and mentor a team of QA analysts.
• Develop and implement a comprehensive QA strategy.
• Oversee the monitoring of customer interactions.
• Collaborate with training teams to enhance training materials.
• Prepare and present regular QA reports to senior management.
• Identify gaps in processes and systems.
• Utilize customer feedback to inform QA practices.
• Ensure compliance with company policies and industry standards.
• Foster a positive and motivating environment.
• Act as a subject matter expert on quality standards.

Requirements

• Bachelor’s degree in a related field or equivalent work experience.
• Minimum of 3 years of experience in quality assurance.
• Proven experience in managing and developing teams.
• Strong analytical skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced environment.
• Proficiency in QA software and tools.

Benefits

• Unlimited Annual Leave.
• Private Medical Cover.
• Retirement pension schemes.
• Life Assurance.
• Competitive parental leave schemes.