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Trust & Safety Specialist (French) - Remote

Posted 11 weeks ago
Customer Service
Full Time
Worldwide

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Overview

As a Trust & Safety Specialist at Yubo, you will play a crucial role in ensuring a safe digital environment for our users by investigating incidents, applying policies, and improving operational workflows.

In Short

  • Develop expertise on online abuse
  • Investigate user safety incidents
  • Handle high-risk escalations
  • Identify workflow improvement opportunities
  • Report technical bugs
  • Monitor live user behavior
  • Assist with training and development
  • Communicate new trends on the app
  • Suggest safety product improvements
  • Write daily reports on trends

Requirements

  • 3-4 years of experience in safety or moderation
  • Customer support experience is a plus
  • Fluent in French (C1/C2) and English (B2/C1)
  • Understanding of social networks
  • Strong analytical and decision-making skills
  • Adaptability and flexibility
  • Team player with social intelligence

Benefits

  • Work in an international and multicultural team
  • Opportunity to shape the future of social interactions
  • Engage in meaningful work focused on user safety
Yubo logo

Yubo

Yubo is a leading social discovery app designed to help users, particularly Gen Z, make new friends and socialize online in a genuine and safe environment. By moving away from traditional social media metrics like likes and follows, Yubo fosters authentic connections among its millions of active users. The company is committed to creating a safe digital space, prioritizing user protection and education, and collaborating with the tech industry to establish child protection standards. With a diverse and international team, Yubo is on a mission to redefine social interactions for the future.

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