Remote Otter LogoRemoteOtter

Technical Support Specialist - Remote

Posted 4 weeks ago
Customer Service
Full Time
USA

Overview

E7 Solutions is looking for an organized, personable, and self-starting Technical Support Specialist to oversee and manage the flow of support requests through our Jira Service Management Portal.

In Short

  • Monitor, resolve, and escalate incoming support tickets.
  • Develop and maintain schedules for ongoing support projects.
  • Configure and manage the client Atlassian Suite.
  • Identify opportunities for improving support workflows.
  • Gather new requirements and build out POC for new functionality.
  • Establish rollout plan and provide necessary training.

Requirements

  • Successful background in a Technical Support role.
  • Exceptional organizational skills.
  • Strong communication skills.
  • Familiarity with Atlassian on-prem and cloud products.
  • Ability to manage multiple clients and projects simultaneously.

Benefits

  • Great compensation and benefits.
  • PTO and a variety of perks including medical, dental, vision.
  • Access to leadership and opportunity to shape the company.
  • Remote-friendly organization with work/life integration.
  • Part of a company recognized as Crain's Cool Places to Work.
Yeo & Yeo HR Advisory Solutions logo

Yeo & Yeo HR Advisory Solutions

Yeo and Yeo HR Advisory Solutions is a dynamic organization specializing in engineering, project management, and field services tailored for the electric utility industry. With a team of senior professionals licensed across multiple states, the company is dedicated to delivering top-tier talent and customized solutions to address the unique challenges faced by clients in engineering, operations, and planning. Yeo and Yeo fosters a collaborative environment that emphasizes professional growth, client relationship building, and effective project execution, ensuring that all projects align with client objectives and technical requirements.

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