VIP Host - Remote

Overview

The VIP Host is responsible for providing exceptional VIP service to our distinguished VIP clientele, using various communication channels to enhance customer satisfaction, foster loyalty, and contribute to revenue growth.

In Short

• Engage with VIP customers through phone calls, emails, and social media.
• Assist Account Managers in daily activities and promote seamless communication.
• Provide feedback for campaign improvements based on VIP interactions.
• Take proactive measures to retain VIP customers and increase revenues.
• Meet productivity, quality, and SLA targets consistently.
• Adhere to company policies and maintain confidentiality with VIP customers.

Requirements

• Proven track record in delivering exceptional customer service.
• Outstanding written and verbal communication skills.
• Proficient in utilizing various communication platforms.
• Strong interpersonal skills to connect with VIP customers.
• Diligent and detail-oriented with multitasking abilities.
• Adept at problem solving for VIP concerns.
• Flexible and adaptable to changing situations.
• Basic knowledge of the gaming industry preferred.
• Ability to work independently and collaboratively.
• Exhibits professionalism and a customer-centric mindset.

Benefits

• Work in a dynamic and innovative company.
• Opportunity to engage with high-value customers.
• Flexible working hours.