Customer Service Specialist, (Call Centre & Medical Experience) - Remote

Overview

We are seeking a senior-level Customer Service Specialist with a strong background in healthcare operations and patient care call center management. This role is central to building trusted relationships with patients, families, and care teams, ensuring every interaction reflects compassion, empathy, and attention to detail.

In Short

• Build meaningful connections with patients and families.
• Coordinate and manage patient follow-ups and medical appointments.
• Regularly check in on patients’ health status.
• Act as a central point of contact between patients, families, and care providers.
• Manage patient care call center operations.
• Provide emotional support and reassurance to patients.
• Partner with clinical staff to enhance patient outcomes.
• Maintain meticulous patient records.
• Drive initiatives to enhance care delivery systems.

Requirements

• Bachelor’s degree in Nursing, Pharmacy, or a related healthcare field.
• 5+ years of experience in customer care or patient care management.
• Proven experience managing patient care call centers.
• Strong interpersonal skills.
• Exceptional organizational abilities.
• Advanced proficiency in EMR systems and healthcare CRM tools.

Benefits

• Work on cutting-edge AI and B2B technologies.
• Help build and grow successful startups.
• Work with some of the best minds in the industry.
• Supportive and collaborative work environment.
• Competitive salary and benefits package.