Technical Duty Officer / Incident Commander (SRE) - Remote

Overview

The Technical Duty Officer (Incident Commander) at Xero plays a crucial role in ensuring the reliability of services through effective incident management and leading technical responses to high severity incidents.

In Short

• Own the incident management process to ensure reliability.
• Lead during critical outages for quick resolution.
• Advocate for SRE principles within engineering.
• Promote a customer-focused approach to mitigate issues.
• Develop scalable process frameworks for rapid diagnosis.
• Collaborate with product teams to improve service reliability.
• Build playbooks and automation for effective responses.
• Provide ongoing training for adherence to processes.
• Drive transformation of the SRE culture at Xero.
• Analyze incidents to prevent future occurrences.

Requirements

• Experience as a Site Reliability Engineer.
• Hands-on troubleshooting of AWS services.
• Knowledge of networking protocols and troubleshooting.
• Coding experience, preferably in Python.
• Strong communication skills for technical discussions.

Benefits

• Opportunity to work in a dynamic SRE team.
• Engagement in continuous learning and improvement.
• Contribute to building a world-class SRE organization.
• Work with cutting-edge technology and tools.
• Collaborative work environment with cross-functional teams.