User Support Specialist (Intelligence Data Discovery and Tradecraft) - Remote

Overview

Xcelerate Solutions is seeking a User Support Specialist, who will be designing, developing, deploying, and operating a DoD-wide Tasking, Collection, Processing, Exploitation, and Dissemination (TCPED) workflow management platform for Open-Source Intelligence (OSINT). As a User Support Specialist on our team, you will play a critical role in ensuring the platform is built to maximize mission outcomes, is user-friendly, and adheres to IC standards, policies, and practices.

In Short

• Becoming a DTP power user to support the discovery of critical intelligence insights.
• Providing subject matter expertise of platform use and discovery tradecraft, through in-person and virtual customer outreach and engagement.
• Building professional relationships to enable the use of novel technologies and tradecraft to discover, retrieve, and incorporate relevant data in finished intelligence products.
• Identifying and pursuing opportunities to increase user adoption of the DTP software and relevant data.
• Creating DTP training and familiarization material to support Users.
• Documenting and communicating user requirements to DTP development teams.
• Collecting and analyzing metrics to refine user engagements and improve data discovery.

Requirements

• An active TS/SCI clearance with the ability to obtain a Polygraph.
• A Bachelor’s Degree and minimum 4 years of related experience working with, or as, an all-source intelligence analyst.
• Experience working with Intelligence Community and Law Enforcement Agencies.
• Experience with creating user guides and training end users for software platforms.
• The ability to perform well in a dynamic, fast-paced environment.
• To enjoy and excel at solving complex problems to support real-world National Security missions.
• To enjoy working directly with teammates and customers to understand requirements to develop and implement solutions.
• To be self-motivated, creative, and organized.
• Excellent written and verbal communication skills.

Benefits

• Flexible schedule with occasional remote work.
• Work with talented professionals in the GovCon industry.
• Opportunities for personal and professional growth.
• Award-winning organization.