Case Reviewer - Remote

Overview

Xcelerate Solutions is seeking Case Reviewers who will be part of a dynamic team supporting our client by reviewing reports of investigations submitted by Field Investigators and Record Searchers to ensure accuracy, completeness, and timely submission to the client. Come join our award-winning organization and work with the most talented and brightest minds in the GovCon industry.

In Short

• Conduct thorough reviews of background investigation reports to ensure investigations are complete and adhere to federal and corporate standard operating procedures and requirements
• Provide guidance on background investigation requirements to Field Investigators and Record Searchers.
• Maintain quality production that meets the contract requirements.
• Identify trends in errors and communicate findings to Field Investigators, Record Searchers, and management.
• Work closely with review team members, Field Investigators, and Record Searchers to develop training and guidance to improve the quality of background investigations.

Requirements

• Past completion of New Reviewer/Investigator Training course.
• Ability to complete a pre-selection process to include 80% achievement on Credential Assessment if needed.
• Work experience as a Case Reviewer supporting the specific agency required.
• Ability to obtain and/or currently hold a PIV and/or CAC card if needed.
• Self-starter with the ability to work independently, and with great attention to detail.
• Excellent oral and written communication skills to correspond via all platforms including in-person.
• Strong sense of customer service, teamwork attitude, and impeccable work ethic, including integrity, and "can-do" attitude.
• Proficiency with Microsoft Office Suite, internet search capabilities, plus excellent time management and administrative skills are a must.
• Deep sense of mission and commitment in support of national security.

Benefits

• Growth and development opportunities.
• Award-winning organization with a strong commitment to employees.
• Recognized as one of the DC Metro top employers.