Customer Success Advisor - APAC (Remote - Work from Anywhere)

Overview

A Customer Success Advisor supporting members globally with a focus on providing high-quality service, working remotely from anywhere.

In Short

• Work from anywhere in a fully remote position.
• Support members with queries regarding products and services.
• Monitor member accounts and transactions.
• Onboard new members and assist them throughout the process.
• Conduct Zoom calls for onboarding and member support.
• Maintain dashboards for statistical data.
• 2+ years of customer service experience required.
• Fluency in English; additional languages are a plus.
• Experience in fintech or banking is preferred.
• Knowledge of the cryptocurrency environment is a plus.

Requirements

• Dedicated workspace and reliable internet connection.
• Professional dress code for Zoom calls.
• Devices that meet technical specifications.
• Alignment with company values.

Benefits

• Work-life balance with flexible schedules.
• Annual budget for personal learning and development.
• Collaborate with a high-performance team.
• Make a global impact through technology.