Specialist, Customer Experience - Remote

Overview

The Specialist, Customer Experience responds to inbound customer inquiries through emails and phone calls, ensuring customer satisfaction with WorldatWork products and services.

In Short

• Maintains a positive, empathetic attitude toward customers.
• Handles a high volume of customer inquiries via email and phone.
• Resolves customer complaints and provides product information.
• Processes orders and supports B2C customers.
• Documents customer interactions and feedback in CRM.
• Communicates with colleagues as necessary for support.
• Assists with shipping and distribution of materials.
• Provides feedback on customer service processes.
• Experience with international support is preferred.
• Other duties as assigned.

Requirements

• Bachelor’s degree (preferred).
• 5-7 years in customer support, sales experience preferred.
• Strong proficiency in MS Word, Excel, Outlook, Teams.
• Experience with Salesforce and marketing automation tools desired.
• Experience in education or human resources is a plus.
• Excellent communication, writing, and people skills.
• Goal-oriented work ethic.
• Proactive problem solver with strong time management.
• Passion for helping customers.
• Ability to work independently and in teams.

Benefits

• Competitive salary and comprehensive rewards package.
• Eligibility for annual discretionary bonus (target 5% of base salary).
• Ongoing professional development training opportunities.
• Health, dental, vision, and well-being benefits.
• Retirement savings options.
• Flexible spending accounts.