Customer Service Representative - Remote

Overview

As a Customer Service Representative at World Book Inc., you will be part of a global organization committed to making a positive impact. This role involves providing excellent customer service, processing orders, and collaborating with the sales team.

In Short

• Provide superior customer service to valued customers.
• Interact with customers and sales team.
• Process orders and manage data entry tasks.
• Handle inbound and outbound customer calls.
• Meet deadlines in a fast-paced environment.
• Utilize Microsoft Office, especially Excel, Word, and PowerPoint.
• Experience with Salesforce is a plus.
• Excellent written and verbal communication skills required.
• Ability to sit at a computer for long periods.
• Cataloging and Marc record experience is a plus.

Requirements

• Previous customer service experience.
• Proficiency in Microsoft Office applications.
• Ability to meet deadlines.
• Strong communication skills.
• Ability to work in a fast-paced environment.

Benefits

• Comprehensive benefits package including medical, dental, and vision.
• 401k matching.
• Opportunities for career advancement.
• Supportive work culture.
• Empowerment to achieve personal career goals.