EAP Counsellor (French Speaking) - Remote

Overview

The EAP Counsellor role involves providing emotional support and counselling to clients through various communication channels while ensuring a professional and ethical approach.

In Short

• Engage with participants via phone, video, chat, and email.
• Provide single session counselling and crisis management.
• Assess clients for appropriateness for short-term counselling.
• Manage high-risk calls effectively.
• Refer clients to external resources as needed.
• Develop treatment plans collaboratively.
• Maintain clear documentation in the case management system.
• Work in a supportive and ethical manner.
• Fluency in English and French is required.
• Full-time position with a hybrid or remote option.

Requirements

• Qualifications in Clinical Psychology.
• Strong communication skills in French and English.
• 2 years of experience in Clinical Psychology.
• Membership in the Portuguese Board of Psychologists.
• Fluency in Portuguese is advantageous.
• Experience in solution-focused counselling.
• Excellent IT and administration skills.
• Experience in a service centre environment is a plus.
• Experience in counselling/support services is beneficial.

Benefits

• Life plan and health plan.
• Work accident insurance and meal allowance.
• Gym reimbursement and tuition reimbursement.
• Professional licence reimbursement and clinical supervision.
• 24/7 support for risk calls.
• Mentorship programme and CPD training reimbursement.
• Access to professional development resources.
• EAP benefits.
• Employee exchange programme.
• Commitment to diversity and inclusion in the workplace.