Customer Care Representative - Part Time - Remote

Overview

The Customer Care Representative position provides telephonic support in various areas of customer assistance, helping families find child/elder care resources.

In Short

• Handle incoming calls, chats, and emails to provide timely and effective customer service.
• Collect essential information from customers to understand their needs and offer appropriate solutions or resources.
• Keep clients informed about the next steps and provide timely updates on when they will receive further assistance from the team.
• Accurately document all customer interactions, inquiries, and resolutions.
• Address customer questions regarding benefits, services, or issues related to our online portal.
• Follow established matrices and protocols to ensure consistency and quality in service delivery.
• Any additional tasks pertinent to the position, as deemed appropriate by management.

Requirements

• High School Diploma.
• Minimum 2 year customer service experience preferred.
• Proficiency in Microsoft Office (primarily Outlook).
• Telephonic troubleshooting ability.
• Exceptional time management, communication, and organizational skills.
• Ability to learn various computer-based case management systems.
• Schedule flexibility – Shifts may include evenings and/or weekends.

Benefits

• Full benefits package.
• Paid time off.
• 401k match.
• Training/tuition reimbursement.
• Gym reimbursement.
• Wellness rewards.
• Access to EAP benefits and all WPO services.
• Mentorship Program.
• Employee exchange program.
• Comprehensive training provided for this position.