Customer Engagement Marketing Specialist - ShareGate - Remote

Overview

The Customer Engagement Marketing Specialist at ShareGate will be central to highlighting customer successes by transforming them into impactful narratives and strategic marketing initiatives.

In Short

• Identify and maintain strong customer ambassadors across various segments.
• Conduct customer interviews and transform testimonials into case studies.
• Manage and develop customer evaluation programs (e.g., G2, Gartner Peer Insights).
• Collaborate with content, brand, and product marketing teams to showcase customer stories.
• Support customer outreach activities like webinars and panels.
• Provide customer engagement tools to sales and demand generation teams.
• Measure the impact of customer engagement initiatives.
• Experiment with AI tools to enhance content creation and campaign execution.

Requirements

• Minimum of 3 years of experience in marketing, preferably in B2B SaaS.
• Customer-centric mindset with a passion for showcasing user successes.
• Excellent interviewing and storytelling skills.
• Analytical approach focused on the business impact of engagement initiatives.
• Experience in customer engagement or community management.
• Ability to collaborate with various teams.
• Curiosity and willingness to experiment with new tools, including AI.
• Bonus: Experience with HubSpot or other customer marketing tools.

Benefits

• Opportunity to work in a collaborative and creative environment.
• Focus on continuous learning and experimentation.
• Inclusive workplace culture.
• Flexible working conditions.