Technical Support Delivery Analyst - Remote

Overview

The Technical Support Delivery Analyst at Workday is responsible for providing technical support to customers and consultants on complex products and systems, ensuring optimal performance and availability of critical infrastructures.

In Short

• Provide technical support for complex software and infrastructure issues.
• Monitor and troubleshoot system performance.
• Document support activities in the ticketing system.
• Escalate complex issues to senior team members.
• Lead resolution of critical technical issues.
• Contribute to knowledge base and technical documentation.
• Utilize strong communication skills for customer support.
• Participate in on-call rotations.
• Work collaboratively with engineering teams.
• Implement process improvements for support efficiency.

Requirements

• 2+ years of customer support engineering experience.
• Bachelor's degree in Computer Science, IT, Engineering or related field.
• Strong communication and interpersonal skills.
• Experience with ticketing systems (e.g., Jira, ServiceNow).
• Understanding of operating systems (Windows/Linux) and networking.
• Experience with monitoring tools is a plus.
• Familiarity with scripting languages (e.g., Python, Bash).
• Knowledge of relational databases and SQL.
• Excellent analytical and problem-solving skills.
• Ability to work in a dynamic team environment.

Benefits

• Flexible work schedule.
• Opportunity for professional growth and development.
• Employee-centric culture.
• Commitment to inclusion and equity.
• Access to a supportive community.
• Work-life balance initiatives.
• Competitive compensation and benefits.
• Engagement in meaningful work.
• Collaboration with a talented team.
• Innovative work environment.