Customer Success Manager - Remote

Overview

We are looking for an exceptional Customer Success Manager to join our growing team. In this role, you will work with Chief Product Officers and their teams to roll out integration and automation capabilities to their end customers. You will provide guidance on Go To Market strategies, Adoption Planning, and Product Roadmaps. You will share best practices that help grow our customers' business and expand our relationships with them. If you like working on product launches and developing products over time, this is the job for you!

In Short

• Develop and maintain strategic business relationships with our enterprise customers
• Guide customers along their journey to get the most out of their investment in Workato
• Serve as a trusted advisor in key areas such as product pricing, marketing, sales enablement, and support operations
• Align with executive sponsors on key objectives and measuring success
• Deliver on ambitious Net Revenue Retention goals for Workato
• Evaluate renewal risk and mitigate revenue loss
• Execute regular executive business reviews to ensure alignment with customer goals
• Serve as the primary point of escalation if customer issues arise
• Provide quantitative/qualitative analysis to inform decision making on the Workato product roadmap
• Serve as the customer’s advocate within Workato

Requirements

• BS or equivalent education; MBA preferred
• 3+ years of experience in consulting, product management or sales operations
• Consulting or roles with direct customer facing experience a plus
• Impressive track record of high customer retention and revenue expansion desired
• Integration technology knowledge
• Fluent in both Japanese and English

Benefits

• Flexible, trust-oriented culture
• Vibrant and dynamic work environment
• Multitude of benefits for work and personal life