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Consultant - Digital Transformation - Remote

Posted Yesterday
Sales / Business
Full Time
South Africa

Overview

This role involves delivering end-to-end contact center digital transformation projects, understanding client needs, and providing customized solutions.

In Short

  • Delivering contact center digital transformation projects.
  • Conducting market research on best practices and trends.
  • Consulting on client digital transformation needs.
  • Proposing customized solutions and developing business cases.
  • Participating in strategic projects.
  • Managing design thinking workshops.
  • Identifying CX transformation opportunities.
  • Improving contact center economics.
  • Collaborating with clients at all levels.
  • Flexibility for domestic and international travel.

Requirements

  • College Graduates (15 years) required.
  • Basic computer knowledge (Citrix, ADUC, Windows OS).
  • Good to excellent English proficiency.
  • Lean certification.
  • Strong analytical, communication, and negotiation skills.
  • Excellent knowledge of Excel, Word, PowerPoint, and Minitab.
  • Familiarity with digital platforms and automation tools.
  • Self-driven and results-oriented.
  • Adaptable to a fast-paced environment.
  • Willingness to travel.

Benefits

  • Role clarity and coaching.
  • Professional development opportunities.
  • Structured career path.
  • Engagement and celebration culture.
  • Opportunity to contribute to community initiatives.
WNS Global Services logo

WNS Global Services

WNS (Holdings) Limited (NYSE: WNS) is a leading global Business Process Management (BPM) provider, delivering business value to over 400 clients worldwide. The company excels in various industry verticals, including Banking and Financial Services, Healthcare, Insurance, and Retail, among others. Established in 2009, WNS Costa Rica serves as a scalable delivery center, leveraging the region's political and economic stability, high literacy rates, and a young, multilingual workforce. WNS is committed to enabling clients to outperform through a focus on service and innovation, guided by its core values of Client First, Integrity, Respect, Collaboration, Learning, and Excellence. The organization emphasizes employee development and experience, offering structured career paths and mentoring.

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