Digital Transformation Consultant - Remote

Overview

The Digital Transformation Consultant will assess current operations, identify gaps, and develop a comprehensive roadmap to enhance maturity in IT service management.

In Short

• Conduct maturity assessments using established models.
• Identify operational gaps and recommend improvements.
• Design a future-state operating model for the organization.
• Align governance processes with business objectives.
• Facilitate workshops to secure stakeholder buy-in.
• Manage change communications across various teams.
• Drive adoption of new tools and processes.
• Monitor the implementation of platforms like ServiceNow.
• Build training and awareness programs for teams.
• Integrate reporting systems for better visibility.

Requirements

• Experience with ITIL 4, Gartner, and CMMI frameworks.
• Proficiency in tools like Splunk, ServiceNow, Dynatrace.
• Strong stakeholder management skills.
• Ability to design effective governance structures.
• Experience in change management and communication.
• Familiarity with KPIs and metrics alignment.
• Experience in training and capability building.
• Strong analytical and problem-solving skills.
• Excellent communication and facilitation skills.
• Ability to work collaboratively in a team environment.

Benefits

• Competitive salary and benefits package.
• Opportunity to work on transformative projects.
• Access to continuous learning and development.
• Collaborative and innovative work environment.
• Flexible working arrangements.
• Support for professional certifications.
• Engagement with senior leadership and stakeholders.
• Contribution to strategic initiatives.
• Networking opportunities within the industry.
• Potential for career advancement.