Registration Services Representative II - Remote

Overview

The Registration Services Representative II is responsible for providing exceptional customer service while efficiently and accurately registering patients, gathering patient information, verifying insurance coverage, and ensuring compliance with regulatory requirements.

In Short

• Obtain and update patient consents and signatures.
• Ensure accurate documentation of registration activities.
• Review insurance plans and help patients understand their financial responsibilities.
• Handle complex registration processes including pre-authorizations.
• Support junior staff by answering questions and resolving challenges.
• Assist with the resolution of registration-related issues.
• Maintain patient confidentiality and handle sensitive information.
• Work collaboratively with other departments.
• Utilize electronic health record systems.
• Communicate effectively with patients and stakeholders.

Requirements

• High School Diploma or Equivalent required.
• 1-2 years of experience in patient registration or customer service.
• Proficient knowledge of medical terminology and insurance processes.
• Strong understanding of insurance verification and coordination of benefits.
• Experience with registration software.
• Detail-oriented with strong organizational skills.
• Ability to manage multiple tasks simultaneously.
• Excellent communication and interpersonal skills.
• Ability to exercise discretion in handling sensitive information.

Benefits

• Competitive base pay and comprehensive benefits.
• Career advancement opportunities.
• Recognition programs for contributions.
• Support for professional growth.