Clinic/Practice Assistant - Ortho Walk-In - Remote

Overview

The Clinic/Practice Assistant plays a crucial role in supporting the operations of community-based physician practices, ensuring an exceptional experience for patients visiting the Ortho Walk-In clinic.

In Short

• Full-time position (40 hours per week) with a schedule of Monday to Friday, 8:30 am to 5:00 pm.
• Onsite work at 500 Merrimack Street, Lawrence, MA.
• Responsibilities include scheduling appointments and managing patient check-in and check-out.
• Assist patients with pre-visit paperwork and collect co-payments.
• Handle incoming patient portal messages and monitor patient flow.
• Support practice leadership and clinicians as needed.
• High school diploma or GED required.
• Experience in customer service is essential.
• Bilingual skills (Spanish/English) are a plus.
• Opportunity to learn in a high-volume ambulatory clinic setting.

Requirements

• High school diploma or GED.
• Customer service experience.
• Ability to multitask and prioritize in a fast-paced environment.
• Experience in a community-based medical practice preferred.
• Bilingual (Spanish/English) is a plus.
• Willingness to float to other departments as needed.
• Strong communication skills.
• Organizational skills to manage patient flow.
• Team-oriented approach to work.
• Commitment to delivering high-quality patient care.

Benefits

• Be part of a leading healthcare system.
• Opportunity for career growth and development.
• Work in a supportive and collaborative environment.
• Engage in meaningful work that impacts patient care.
• Access to training and resources for professional advancement.