Senior Data Scientist - AI Chatbot - Remote

Overview

As a Senior Data Scientist on our Customer Care team, you’ll focus on improving our customer care user experience using AI-based technology.

In Short

• Develop and enhance LLM-based chatbot solutions and knowledge management systems
• Apply and fine-tune generative AI models to improve user experience and customer care efficiency
• Develop models for specific use cases like intent classification, ambiguity detection, retrieval re-ranking, etc
• Collaborate with cross-functional teams to integrate AI solutions within existing frameworks
• Mentor team members in AI techniques and best practices

Requirements

• 5+ years experience in Data Science with relevant exposure to generative AI projects
• Solid understanding of Machine Learning and Deep Learning, including extensive experience in NLP
• Proficiency with Large Language Models, including Prompt Engineering, Fine-Tuning, Automatic Evaluation, and Retrieval-Augmented Generation (RAG)
• Demonstrated ability to implement scalable and maintainable end-to-end solutions
• Proficiency in Python and experience with ML frameworks and platforms (e.g., TensorFlow, PyTorch)
• Strong team player with great communication skills
• Master's degree in Data Science, Computer Science, or related fields — an advantage

Benefits

• Friendly atmosphere and fantastic coworkers
• Diverse growth opportunities in a dynamic environment
• Flexible work model: office, remote, or hybrid