Remote Otter LogoRemoteOtter

Legal BPO Manager - Remote

Posted 2 days ago
Sales / Business
Full Time
USA
$100,000/year

Overview

Liberty Legal Network is scaling fast—and we’re looking for a high-impact operator to own and optimize the engine behind our growth.

We are a national legal lead generation and attorney-matching platform, connecting thousands of consumers to a network of 3,000+ law firms. Our model is simple: better intake = better cases = more revenue.

This role owns and optimizes intake operations, vendor performance, and conversion outcomes across high-volume campaigns.

In Short

  • Manage BPO and LSO vendors handling inbound legal leads
  • Ensure rapid response times and high-quality intake execution
  • Monitor SLAs, QA standards, and compliance
  • Improve lead-to-case conversion rates
  • Identify inefficiencies and reduce lead leakage
  • Evaluate, onboard, and replace vendors
  • Collaborate with data teams to track KPIs
  • Work with development teams on systems and automation
  • Align with law firm stakeholders and executives

Requirements

  • 5+ years managing BPO or outsourced operations
  • High-volume lead intake or call center experience
  • Proven ability to improve conversion and efficiency
  • Strong data-driven decision making
  • Vendor management and negotiation experience
  • Cross-functional collaboration skills

Benefits

  • $100,000 base salary plus performance incentives tied to efficiency, conversion, vendor performance, and partnerships.
Wisepath Group logo

Wisepath Group

Wisepath Group is a forward-thinking and rapidly growing company that specializes in estate planning and trust creation. The company is dedicated to empowering clients by guiding them through every step of the estate planning process, which includes preparing essential documents, educating clients on their options, and providing mentorship to secure their future. With a focus on client education and support, Wisepath Group leverages advanced technology to enhance the client experience, all while operating in a fully remote environment.

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