Customer Success Manager (APAC & MEA) - Remote

Overview

As a Customer Success Manager, you will be responsible for building strong relationships with customers in the APAC & MEA regions, ensuring they maximize the value from our platform.

In Short

• Serve as the main point of contact for managed customer portfolios.
• Build trust and strong relationships through regular communication.
• Become a product expert and assist customers in achieving business goals.
• Proactively manage customer renewals and upselling opportunities.
• Lead customized onboarding processes for new customers.
• Monitor customer usage to detect risks and gaps.
• Collaborate with cross-departments on shared projects.
• Analyze customer data to enhance the customer experience.
• Work during APAC business hours to align with global teams.
• Drive continuous improvements in customer operations.

Requirements

• 2+ years of sales experience in SaaS or digital marketing.
• Strong presentation and negotiation skills.
• Exceptional written and spoken English.
• Proactive approach to relationship building.
• Ability to analyze customer data for optimization.
• Competence in managing complex projects.
• Seamless collaboration with various teams.
• Thrive in a fast-paced B2B SaaS environment.
• Availability to work during APAC business hours.

Benefits

• Compensation from €3,000/month gross base + 30% bonus.
• Opportunity to participate in Employee Stock Ownership Program.
• Healthcare allowance and paid wellness days.
• Role with growth opportunities and support for personal development.
• Work within an international environment with global teams.
• Access to a top-tier tech stack for success.