Welcome Coordinator (Bilingual, Spanish Required) - Remote

Overview

The Welcome Coordinator at Oak Street Health is responsible for creating an inclusive environment and making a positive first and last impression on patients, performing various administrative tasks to ensure efficient center operations.

In Short

• Welcoming patients and guests
• Conducting visit check-in and assisting with required forms
• Collecting co-pays and updating patient information
• Scheduling/rescheduling appointments
• Managing phone lines and conducting outbound calls
• Maintaining cleanliness of the Welcome and Community Room areas
• Floating to other centers as needed
• Performing other assigned duties
• Fluency in Spanish or other languages preferred
• Strong computer skills and professional phone etiquette required

Requirements

• Strong computer skills and basic knowledge of Google Suite
• Professional phone etiquette
• Fluency in Spanish, Polish, Russian, or other relevant languages
• US work authorization
• Experience in customer service preferred
• Some college preferred
• A flexible and positive attitude
• A welcoming attitude toward older adults
• A high level of integrity
• Ability to embody the company culture of positivity and ownership

Benefits

• Collaborative and energetic culture
• Fast-paced and innovative environment
• Competitive benefits including paid vacation and sick time
• Generous 401K match with immediate vesting
• Health benefits and employee stock purchase plan
• No-cost wellness programs and confidential counseling
• Tuition assistance and flexible work schedules
• Dependent care resources and family leave
• Retiree medical access and other benefits
• Equal opportunity employer