Retail Health Coordinator - Remote

Overview

The Retail Health Coordinator at CVS Health plays a vital role in coordinating patient care and promoting health initiatives while delivering excellent customer service.

In Short

• Coordinate patient flow and appointments.
• Engage with members telephonically to address health care gaps.
• Provide educational materials and self-care literature.
• Utilize technology for communication and appointment scheduling.
• Maintain patient confidentiality and comply with regulations.
• Collaborate with clinical teams and community resources.
• Demonstrate strong organizational and multitasking skills.
• Participate in team meetings and training sessions.
• Assist with patient forms and care plans.
• Respect cultural diversity and communicate effectively.

Requirements

• High School Diploma required; Associate's degree preferred.
• 3-5 years of health care or customer service experience.
• Strong communication and leadership skills.
• Proficiency in Microsoft Office and electronic health records.
• Ability to work independently and take initiative.
• Excellent time management and problem-solving skills.
• Understanding of health insurance terminology.
• Bilingual (Spanish) preferred.
• Experience in a call center or telephonic care management setting preferred.
• Certification as a Medical Assistant or similar is advantageous.

Benefits

• Comprehensive medical plan options.
• 401(k) plan with company matching contributions.
• Employee stock purchase plan.
• No-cost wellness programs and counseling services.
• Flexible work schedules and paid time off.
• Tuition assistance and dependent care resources.
• Retiree medical access and other benefits.
• Commitment to employee well-being and growth.
• Opportunities for professional development.
• Inclusive workplace culture.