Operations Specialist - Remote

Overview

We are seeking an Operations Specialist to join our dynamic team. This role is pivotal in ensuring smooth day-to-day operations by managing essential administrative tasks, optimizing workflows, and providing backup support across several departments.

In Short

• Answer phones and provide exceptional customer service.
• Monitor the intercom system to handle inquiries efficiently.
• Process RMA requests and manage product returns.
• Handle work orders for better efficiency and accuracy.
• Calculate commissions and manage returns for financial reporting.
• Assist in collections and develop improved systems for timely payments.
• Coordinate the shipping of parts during office hours.
• Act as a backup for product ordering and inventory management.
• Support customer service tasks and technician management.
• Be part of a company that values innovation and reliability.

Requirements

• Strong organizational and multitasking skills.
• Excellent communication skills, both written and verbal.
• Experience with financial calculations and workflow optimization preferred.
• Proficiency in logistics, customer service, and administrative tasks.
• Tech-savvy with the ability to quickly learn new systems and tools.

Benefits

• Work in a collaborative and supportive environment.
• Opportunities for growth and development within the company.